Find answers to common questions about orders, payments, returns, and products.
Delivery is typically completed within 3–7 working days, depending on your location. Delivery timelines are estimates and may vary due to unforeseen circumstances.
Yes, we deliver to most locations across India.
Once your order has been shipped, a tracking link will be shared via SMS and/or email. Customers are responsible for monitoring shipment updates.
We accept UPI, debit/credit cards, net banking, supported wallets, and Cash on Delivery (COD).
Yes. Cash on Delivery is available on eligible orders. A COD handling fee of ₹25 is applied when you choose COD at checkout.
All transactions are processed through secure and trusted payment gateways. Triguenestore does not store sensitive payment information.
We offer a return or replacement window of 7 days from the date of delivery, subject to eligibility.
Requests must be submitted through the order page on our website. Requests submitted through other channels may not be accepted.
Yes. All return or replacement requests must be raised within 7 days of delivery. Requests submitted after this period will be automatically rejected.
After the 7-day period, the order will be considered final and no return, replacement, or refund requests will be entertained.
The "Request Return / Replacement" option will be available on the order page after delivery and will automatically be disabled after 7 days.
Approved refunds will be processed within 5–7 working days. Timelines may vary depending on the payment provider.
Returns will only be accepted if: • The product is unused • The product is in original packaging • The request is made within the 7-day window Failure to meet these conditions may result in rejection of the request.
You must report the issue within 24 hours of delivery with clear images. Claims made after this period may not be considered.
Orders Below ₹399: Shipping ₹45 + Handling Fee ₹10 (Total: ₹55) Orders Above ₹399: Free Shipping + Handling Fee ₹10
A handling fee of ₹10 applies to all orders. This fee covers order processing, packaging, and handling costs.
Order products worth ₹399 or more to qualify for free shipping. You will still pay a handling fee of ₹10, which applies to all orders.
We provide high-quality products designed to deliver performance comparable to original accessories at competitive prices.
Most of our cables support fast charging and data transfer; however, performance may vary based on device compatibility.
Our products are designed for broad compatibility, but customers are responsible for ensuring compatibility with their specific devices before purchase.